TERMS AND CONDITIONS FOR ONLINE BOOKING

These terms and conditions apply to all bookings (reservations) made via BOSPHORUS’s website. All booking agreements are entered into with BOSPHORUS HOTEL / VAT no 10130839, Registry no 17260588, Primary activity 5510, Accounts 205-18977-96;355-1038516-26;160-177289-23. /  Beograd-Niş e-75 Autobahn Aleksinac/Serbia.

Terms of payment:

All bookings must be paid for in advance when the reservation is made. Payment must be made online via Visa, Visa Electron, MasterCard or Maestro. Other credit cards are not accepted. There are no payment fees. All payments will be made in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained by converting the price in shown currency into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations/your issuing bank. As a result of this conversion there is a possibility of a slight difference from the original price stated in our website and your credit card bank statement. Thank you for your understanding.

Terms of cancellation:

Reservations must be canceled 24 hours prior to arrival to avoid being charged a penalty. A minimum penalty of one night's room and tax will be charged if a reservation is canceled after the specified cancellation time. Prepaid reservations and deposits are nonrefundable and cannot be canceled without forfeiting the entire amount of the stay or deposit unless specified otherwise. Exceptions may apply during holiday, special events and conventions.

Arrival and departure:

The room/rooms is/are available from 3 pm on the day of arrival. Check-out is no later than 11 am on the day of departure. If check-out takes place later than 11 am on the day of departure, the customer will be charged for an additional night’s stay.

Liability for compensation:

In cases of force majeure or other extraordinary circumstances beyond BOSPHORUS’s control – including fire, water damage, strike/lockout, breakdown in telephony/data connections or other technical failures – BOSPHORUS is entitled to cancel bookings without prior warning and at no liability. BOSPHORUS’s liability for compensation cannot, regardless of cause, exceed the total price of the booking, and any compensation will not cover indirect losses, such as loss of profits, transport and travel expenses. Similarly, BOSPHORUS is not liable for expenses relating to alternative accommodation. BOSPHORUS is not liable for lost or stolen property or luggage in the room or at the hotel in general, including in connection with the use of luggage rooms and/or luggage boxes.


Parking:

It is not possible to reserve a parking space. Reserving a parking space in connection with a booking is considered a request that BOSPHORUS will do its best to fulfil. Parking is at the owner of the vehicle’s own account and risk. BOSPHORUS is not liable for vandalism or theft of or from parked vehicles. Parking must be paid for upon arrival, after which the customer will be issued a parking permit which must be VISIBLE in the windscreen of the vehicle. Parking without a parking permit is subject to a fine (currently DKK 650).

Housekeeping:

Rooms are cleaned on a daily basis between 8 am and 3 pm. If it is not possible to clean the room due to luggage or other objects belonging to the guest, BOSPHORUS is entitled to refrain from cleaning the room on the day in question. Towels are changed on a daily basis as needed. For stays of longer than 5 days, bed linen is changed as needed.

Smoking and other prohibitions:

Bosphorus is 100% smoke-free. The hotel reserves the right to charge a $250 cleaning fee if it is determined that there has been smoking in the room.​

Use of email addresses for newsletters and promotional material:

BOSPHORUS is entitled to use the email address used to make the booking to issue e-newsletters and promotional material. BOSPHORUS will only promote its own products. The customer may at any time request to be removed from the mailing list and to no longer receive newsletters and promotional material by email. Requests for removal from the mailing list can be sent by email to info@bosphorushotel.rs; please state the email address to be deleted from the mailing list. Removal can also take place via the link found at the bottom of all newsletters and promotional material.